| Job Summary |
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Company Name
Zenta Private Limited
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Location
Chennai |
Experience
7 - 10 years |
Key Skills
Black belt, six sigma |
Category
Call Centre, BPO, Customer Service |
Role
Quality Assurance - Manager |
Posted On
27th Feb 2010 |
Job Ref Code
ZENQUAMGR |
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About Company
Zenta is a world-class knowledge process outsourcing (KPO) and business process outsourcing (BPO) company, offering a full range of back-office, voice and on-site support solutions such as credit card servicing, consumer lending servicing, accounts receivable management, mortgage servicing and real estate capital market analytics in the commercial and residential real estate, consumer credit, insurance and financial services verticals.
Zenta currently employs more than 5,000 staff in New York; Los Angeles; London; Mumbai and Chennai, India; Philadelphia, PA and Charlotte, NC.
Job Description
§ Work as a change agent and spread awareness of quality concepts and process improvements
§ Facilitate to inculcate and augment measurement culture by changing mindset
§ Identify and drive projects / initiatives having bottom line impact through Six Sigma, Kaizen and Transformation
§ Mentor and coach team members on quality tools and methodology and to take up special assignments
§ Mentor / Coach / Develop Green Belts
§ Identify and facilitate process improvement opportunities through Cycle Time, TAT, Quality and Productivity analysis
§ Review and validate the effectiveness of existing steady state practices
§ Design and validate existing process controls to help operations meet the Service Level Agreements (SLAs)
§ Guide team members to enhance / develop training content for various training programs like Six Sigma Black Belt, Six Sigma Green Belt, Lean, Kaizen, Six Sigma Awareness, etc |
