| Job Summary |
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Company Name
J&M Global Solutions Pvt Ltd
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Location
Bangalore |
Experience
1 - 4 years |
Key Skills
"call center","bpo","kpo","csr","tsr","customer support","technical support","cse","tse","inbound","out bound","voice","non-voice& |
Education
Any graduate |
Category
Call Centre, BPO, Customer Service |
Role
• Fresher
• Technical Support Executive ( voice)
• Customer Service Executive (Non-voice)
• Customer Service Executive (Voice) |
Industry
IT Enabled Services |
Posted On
16th Feb 2010 |
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About Company
J&M Global Solutions is a well established, professionally managed Recruitment and Training organisation. J&M Global Solutions is a world leader in human resources solutions.J&M stands as a name that guarantees trust & quality. Our inimitable Processes & Procedures ensures high Quality service delivery to our Clients and Candidates.We specialize in various fields like IT,ITES,Telecommunication, Marketing and Sales,Banking&Financial services, HRD, KPO,FMCG.
Job Description
Warm Greetings ,
Hi, ; we are looking for candidates for our current openings into BPO DIVISION.
OPENINGS FOR HRC:
RESPONSIBILITIES:
• Independently evaluate each loan assigned and the corresponding borrower based on all financial information available to develop the most beneficial resolution plan.
• Formulate resolution plans through the use of forbearance agreements, loan reinstatement, and loan modification, deed in lieu, pre-approved sale, and total debt payoff.
• Maximize the value of assets while formulating each resolution plan.
• Negotiate all aspects of plan with customers and third parties. Manage the resolution of loans assigned in a timely manner.
• Timely completion of weekly performance reports and special assignments.
• Resolution of customer inquiries.
• Timely follow up to all workflows, calls (inbound and outbound), and management of portfolio.
• Work with co-workers to assist in achieving team and department goals. Meet or exceed HRD standards.
KEY RESULT AREAS:
• Attain a monthly HRD of 125%
• Attain a monthly resolution rate of 82%
• Maintain departmental goal of 60 second ASA
• Maintain departmental goal of abandonment rate of less than 5%
• QA scores of 95% monthly
REQUIREMENTS:
1.EXCELLENT COMMUNICATION
2.MIN 1YR EXP IN COLLECTIONS PROCESS
3.WILLINGNESS TO WORK IN SHIFTS
4.SAL 3.5+ 30K MONTHLY INCENTIVES
5.5 DAYS WORKING.
HURRY CALL UP ANANYA-9916433302
J&M GLOBAL SOLUTIONS
BTM LAYOUT,2ND STAGE,#93
7TH MAIN,12TH CROSS
(OPP ARVIND MEDICALS)NEAR BTM WATER TANK
BANGALORE. |
