| Job Summary |
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Company Name
The Orchid Hotel
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Location
Mumbai |
Experience
7 - 15 years |
Key Skills
well versed with property management system |
Category
Hotels/ restaurants |
Role
Front Office Manager |
Posted On
18th Nov 2009 |
Job Ref Code
002 |
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About Company
The Orchid a 5 STAR HOTEL in Mumbai India is one of the largest India's luxury hotels in Mumbai. All efforts are dedicated to providing luxurious comfort, modern facilities and intuitive technology combined with exceptional, personalized service. Everything is designed so as to be unobtrusive.
Job Description
o The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the, policies and procedures.
o The ability to ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
· Chair regular meetings to review performance & discuss existing problems for improvement.
o The ability to ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.
o The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
o The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
o The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
o The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
o The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
o The ability to display a high degree of professionalism and integrity as befitting a member of management.
o The ability to respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division. |
