Single Escalation Point for It Support Issues at given location

Assist in tracking and troubleshooting software and hardware issues to a complete resolution

manage the user expectations

Lead and Manage a team of service delivery professional

Responsible for c-sat

Responsible for Parts management and Inventory

Allocate the proper shifts and sanction weekly offs and Helpdesk executives

Implementations of New systems & upgrades, including project management

SECONDARY RESPONSIBILITY

Working closely with central IT Team for providing complete solution

Auditing Non Compliance

Periodic Mis report creation

Additional Skills

GOODCOMMUNICATION AND INTERPERSONAL SKILLS

FLUENCY IN WRITTEN AND VERBAL COMM SKILLS

CUSTOMER CENTRIC BEHAVIOUR

RESULT ORIENTED AND ABILITY TO GET WORK DONE

 EXCELLENT PRESNTABLE SKILLS, LISTENEING SKILLS , SOFT SKILLS  

Kindly send resumes on [HIDDEN TEXT]