To ensure implementation and maintenance of Quality Management Systems in the account. To ensure that service norms committed to customer are met. Ensure customer satisfaction by responding to all escalations regarding IMS services. Review IMS performance with the customer periodically during on-going phase. To act as a single point contact for the customer for all IMS related issues. To organize resources required for running the account / providing services as per SLA. To ensure implementation of processes for all IMS services covered in the contract. To ensure preparation of p rocess documents for all services covered in the contract. To escalate the quality issues beyond control to the higher ups & get the solution at the earliest. To identify training needs & ensure that trainings are carried out to meet the quality service requirements of the account. To ensure that customer complaints are resolved by taking corrective actions. To evaluate engineer performanc e periodically. To ensure control of customer supplied product. To conduct final audits for all services. To recommend for deviations.
Qualification: BE/ BTech / BSc with good communication skill, good interpersonal relationship. Knowledge in IT infrastructure. Either with one certification MCSE / CCNA. Previous experience of Team Leading / Program Management of similar in nature.
