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Engineer

Keywords / Skills : Infrastructure Management Services (IMS)-EUC-Desktop Management

1 - 3 years
Posted: 2017-04-21

Industry
IT/ Computers - Hardware
Function
Manufacturing/ Engineering/ R&D
Role
Mechanical Engineer
Posted On
21st Apr 2017
Job Ref code
2540067
Job Description
1.Responsible for attending the calls/Issues reported by the end user.Engineer will attend the call immediately once the call is logged in the Service Desk tool.
2.Calls to be closed within SLA and timely remarks to be updated with justification and no repeat call.
3.Troubleshooting will be to understand and streamline the issue to its core (i.e. Hardware, Software, Applications, Network, Voice, Security, Antivirus, Mailing services etc).
4.LAN port activity (Cable tracking/ Port tracking in Switch), Coordination with the Network team for LAN port activation, IP Address configuration, Handling IP Conflict issues, Share folder access, Share folder Mapping, Basic knowledge in Static IP activity (Port/ MAC bind).
5.Should have knowledge on installtion of Desktop/Laptop with OS like Windows7, XP, also should be able to do the recovery of OS by taking care of user data.
6.Should have basic knowledge on Servers also.
7.Should be able to install and troubleshoot the application.

About Company

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.


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