Company is a private medical software company & an established leader in the ambulatory Electronic Medical Records (EMR) and Practice Management (PM) industry. They development & support their application around the clock, with more than 50,000 provider using their EMR all across United States of America
Greetings from Umbria Agencies!!!
urgent job opening for the post of Software Specialist Position in one of the
leading IT Software Company
Designation: Software Specialist
Department: Technical Support
Reporting Authority: Team Leader
Position Based Out of: Mumbai
A Software Specialist – Technical Support will be
the Technical Account Manager for all
clients assigned to him/her.
He/she will be responsible for providing technical
assistance to all clients which they may be facing while working on any of
This will involve working on complex network
architectures and working on Hosted solution too.
Responsible for the following schedules/resolving
customer cases and abide by the prescribed norms.
Maintain the highest level of technical and process
expertise, specific to the industry, client processes, applications/utilities
Maintain the highest level of soft-skills and
Handle cases/schedules and escalations
Share the technical expertise, soft-skills and
telephone etiquettes with the team.
Share latest technical/process related inputs with
He/She is supposed to maintain 100 % quality in
terms of documenting the cases with the required information(complete and
detailed documentation of the resolution and the root cause)
Reporting to work on all the scheduled day and not
taking an unplanned absenteeism.
Follows & Promote the company culture, its
vision & values.
Skill set Requirement
Good understanding of Architecture
Good understanding of Servers (Application,
Database & FTP)
Good Networking Concepts.
Knowledge of Linux,
MySql , MsSql Servers
Good understanding of program languages(Java , Visual Basics)
Good Communication skills.
Good Analytical Skills
Zeal to learn and work on new technologies.
Willing to work 24/7, primarily night shifts
Any Graduate in Computer Science (B E Comp, BSC IT, BCS etc)
Any Graduate with completion of technical courses like GNIIT etc
(which involves more than 2 years of technical training)
working in call centers that match the education criteria and are looking for movement to the IT industry can also
Working days : Monday To Friday
Experience : 6 months to 1 year
Salary : 1.8 LAC – 3 LAC
timings : 2pm
to 8pm from Monday to Friday
Drop facility will be provided by the company.
ignore the mail if not suitable.
If interested send your updated resume on
with below mentioned details or call on 8286009008
1) Current Salary
2) Expected Salary
3) Notice Period
Thanks & Regard